Lopepack

Returns and refunds

[DRAFT POLICY: to be written for the real store and checked before launch]

The same policy applies in every country we ship to.

Change of mind

If it's not right, tell us and we'll sort it. [RETURN WINDOW: Daniel to set, for example 30 days from delivery].

Items should be unworn, unwashed and in the original bag. [CHECK: who pays return shipping, decide before launch]

We'll refund to your original payment method once we get the item back.

Faulty or damaged

If something arrives faulty, damaged or not as described, we'll replace or refund it at no cost to you, including the return.

Your rights

Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

New Zealand. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, including a refund, repair or replacement when goods are faulty or not as described.

[CHECK: lawyer or accountant, per the research pack]

How to start a return

Email us from the contact page with your order number. We reply within one working day.